Legal scaffold
Refund policy
Launch draft for payment corrections and refund handling. Mandatory consumer rights continue to apply and professional review is required.
Service provider
- Business
- [Configure NEXT_PUBLIC_LEGAL_BUSINESS_NAME]
- Entity type
- [Configure NEXT_PUBLIC_LEGAL_ENTITY_TYPE]
- Registered address
- [Configure NEXT_PUBLIC_LEGAL_REGISTERED_ADDRESS]
- Contact email
- [Configure NEXT_PUBLIC_LEGAL_CONTACT_EMAIL]
- Contact phone
- [Configure NEXT_PUBLIC_LEGAL_CONTACT_PHONE]
- Grievance officer
- [Configure NEXT_PUBLIC_LEGAL_GRIEVANCE_OFFICER_NAME]
- Grievance email
- [Configure NEXT_PUBLIC_LEGAL_GRIEVANCE_EMAIL]
- Grievance phone
- [Configure NEXT_PUBLIC_LEGAL_GRIEVANCE_PHONE]
Before and after capture
Failed or cancelled payment orders are not fulfilled. A pending bank entry is not proof that we received captured funds. When a captured payment is verified and applied, the paid ranking change is delivered immediately and later bids may change its position.
When to contact us
Contact us for a duplicate capture, an amount mismatch, a captured payment that was not applied, or another payment-processing error. Include the payment reference and date, but never send full card, UPI PIN, OTP, or other authentication secrets.
Ranking changes
A later sponsor taking a higher position is the normal operation of the leaderboard and is not, by itself, a failed service. Moderation and legal removal requests are reviewed on their facts and under applicable law.
Refund timing
If a refund is approved, we initiate it to the original payment method within [Configure NEXT_PUBLIC_LEGAL_REFUND_PROCESSING_DAYS]. Your bank or payment provider may require additional settlement time. We will provide a status or reference when available.